Please read the following information before booking a Warm Story Photography session. It provides business, payment, delivery, and refund information for customers using this service.
BUSINESS INFORMATION
Business details and terms
- Seller
- Moook Co., Ltd.
- Representative Director
- Rui Matsuo
- Address
- 3-20-8 Nishinakajima, Yodogawa-ku, Osaka-shi, Osaka 532-0011
Shinwa Building, 10th Floor, Room 1001, Japan - Corporate Number
- 1300-01-047565
- Telephone
- 090-8572-6361
- moookart@gmail.com
- Session prices
- Each photo-session price is shown inclusive of Japanese consumption tax. A tailored estimate may be provided where the session details or location require it.
- Other costs
- Travel, venue, admission, parking, and other location-specific fees may apply and will be explained separately.
- Payment method
- Advance credit-card payment via Stripe (planned).
- Payment timing
- Payment instructions are provided after booking details are confirmed. A booking is confirmed when payment is completed.
- When services are provided
- Photography is provided on the agreed session date after booking confirmation. Online photo delivery is generally within one to two weeks after the session.
RETURNS & REFUNDS
Returns and refunds
Photography services
Photography and photo delivery are services. Once a session has been carried out, we cannot accept returns or customer-initiated refunds for the service already provided.
Before-session cancellation
Where a refund is due before a session, the applicable cancellation fee and bank-transfer fee are deducted from payment already received. We provide the refund details after the cancellation is accepted.
Our circumstances or force majeure
If we determine that a session cannot be performed due to an accident or illness on our side, or due to a natural disaster or similar unavoidable event, we offer either a full refund or a new date without a cancellation fee.
Delivery concerns
If delivered data cannot be opened or is clearly incomplete, please contact us promptly after delivery. We will review the situation and explain an appropriate remedy, such as re-delivery.
BOOKING POLICY
Cancellations and date changes
Please read the cancellation and rescheduling policy for cancellation fees, one free date change, rain arrangements, and refunds.
Read the cancellation policy