To help every family book with confidence, we set out the cancellation and rescheduling terms below. Please review and accept these terms before completing your booking.
01
Cancellation due to customer circumstances
After a booking is confirmed, the following cancellation fee applies when a session is cancelled for customer circumstances.
| When we receive your cancellation | Cancellation fee |
|---|---|
| 8 days or more before your session | No charge |
| 7 to 4 days before your session | 30% of the session fee |
| 3 to 2 days before your session | 50% of the session fee |
| The day before or on the session date | 100% of the session fee |
02
Changing your session date
If illness or an unexpected situation means you need to change the date, we will do our best to help.
- Contact us by 18:00 on the day before your session, and we can move it to another date once at no charge.
- For date changes requested after 18:00 on the day before or on the session day, a 50% rescheduling fee applies because of venue and scheduling arrangements.
03
Rain or severe weather for outdoor sessions
If rain or other severe weather is expected for an outdoor session, the following choices are available.
Rescheduling
If the forecast at noon on the day before indicates a high likelihood of rain, tell us that you wish to reschedule by 18:00 that day. We can postpone and readjust the session without a cancellation or rescheduling fee.
Complete cancellation
If you choose to cancel entirely because of weather, the standard cancellation fees in section 1 apply. We recommend considering a new date first.
04
Illness and unavoidable circumstances
Sudden illness
If your child or another family member develops a fever or becomes unwell, please do not push through. Contact us as soon as possible and we will help by arranging another date.
Natural disasters or force majeure
For typhoons, earthquakes, major public-transport disruption, or an accident or illness on our side that makes the session impractical, we will offer a full refund or a new date with no cancellation fee.
05
Refund method
Where a refund is due after any cancellation fee is deducted, bank-transfer fees are the customer’s responsibility. We will explain the applicable method when confirming the refund.